1. What shipping methods are available?
We offer several shipping methods, including standard and express shipping. Your shipping options will be displayed during the checkout process.
2. How long does shipping take?
Shipping times vary depending on your location and the selected shipping method. Generally, shipping to Java Island takes 2-3 days, while shipping outside Java Island can take 8-10 working days.
3. Are there shipping costs?
Shipping costs are calculated based on the destination, size, and weight of your order. The costs will be clearly displayed during the checkout process before you complete your order.
4. How can I track my order?
After your order has been shipped, we will send a confirmation email containing the tracking number. You can use this number to track the status of your order on the shipping provider’s website.
5. What should I do if my order does not arrive on time?
If your order does not arrive on the scheduled date, please contact our customer service at [phone number] or via email at [email address]. We will assist you in checking the status of your order.
6. Can I change the shipping address after placing an order?
If you need to change the shipping address, please contact us as soon as possible after placing your order. We will do our best to update your information before the order is shipped.
7. Are there any restrictions on international shipping?
Currently, we only serve shipping within Indonesia. We cannot ship orders to international addresses.
8. What should I do if the item I received is damaged or incorrect?
If you receive a damaged or incorrect item, please contact our customer service within 14 days of receiving the item. We will assist you in processing a return or exchange according to our policy.
9. Do I need to pay taxes or additional fees upon receiving the item?
Any applicable taxes or additional fees depend on the shipping policy and your location. We recommend checking with local authorities regarding potential import taxes or other fees.
10. What if I am not home during delivery?
If you are not at home when the package is delivered, the courier will leave a notification or attempt to redeliver at a later time. Be sure to follow the instructions on the notification to collect your package.
